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Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

SYMACON System + Service GmbH
Bernd Petermann
Alt Salbke 6 – 10
39122 Magdeburg

Tel: + 49 391 79293-70
Fax.: + 49 391 79293-719

Name and address of the data protection officer

The data protection officer of the controller is:

LGD Datenschutz GmbH
Mandy Herrmann
Rogätzer Straße 8

D-39106 Magdeburg
Phone: +49 391 556 863 22

1. If you wish to contact us

You can contact us at any time by phone, letter, email, fax or in person. In addition, we have a contact form on our website ( for this purpose.

Personal data:

  • Subject
  • Name
  • E-Mail
  • Telephone
  • Message
  • The IP address of the user
  • Date and time of registration

For the processing of the data, your consent will be obtained during the sending process and reference will be made to this privacy policy.

Purposes of the processing:

  • Processing of your request

Legal basis:

  • Article 6 paragraph 1 letter a GDPR

Recipients of the data:

  • Management and internal departments
  • Places to which we transfer the data at your request

Retention period:

  • After completion of the processing, the data are archived.
  • Data that are subject to the statutory retention obligation will be deleted after 10 years.


  • The user has the option at any time to withdraw his consent to the processing of personal data. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued. The revocation of consent and the revocation of storage can be declared in writing to the address specified or by e-mail:

2. Visitors of our website (

When you visit our website, the following data is automatically processed:

Personal data:

  • IP address (Internet identification number of your device)
  • Information that your browser automatically transmits (operating system of your device, browser name, browser version, last page viewed, time spent on the website, date and time)
  • language settings, log-in information, location/area information, entered search terms, frequency of page views, use of website functions


  • Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.


  • A so-called session cookie is set, which is technically necessary. It will be deleted automatically after leaving our website by your browser.
  • On this website we use Google Maps. This allows us to show you interactive maps directly on the website and enable you to use the map function conveniently. By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the IP address of the calling computer is the date and time of the request. This happens regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be associated with Google, you must log out before clicking on the link. In addition, location data may be collected by Google itself, depending on the setting by the user. However, this always requires your consent to the use of this data, which can be denied by you based on the query to Google. Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider’s data protection declarations. There you will also find further information about your rights and settings for the protection of your privacy: Google also processes your personal data in the USA and has registered with the EUUS Privacy Shield subject,

Purposes of the processing:

  • Log files and technical cookies: operation of the website, evaluation of malfunctions
  • Google Maps: Google stores your data as user profiles and uses them for advertising, market research and/or needs-based design of its website. Such evaluation takes place in particular (even for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our website. The use of Google Maps takes place in the interest of an appealing presentation of our online offers and in an easy to find the places indicated by us on the website.

Legal basis:

  • The legal basis for the processing of personal data using technically necessary cookies is Article 6 paragraph 1 letter f GDPR.
  • The legal basis for the processing by Google Maps is Article 6 paragraph 1 sentence 1 letter f GDPR. In the case of the user’s consent, the legal basis for the processing of the data is Article 6 Paragraph 1 Sentence 1 Letter a GDPR.

Recipients of the data:

  • Log files and technical cookies: None
  • Google Maps: We have no influence on the data collected and data processing operations, nor are we aware of the full scope of data collection, the purposes of processing or the storage periods. We also have no information on the deletion of the collected data by Google.

Retention period:

  • Log files and technical cookies: The data will be deleted as soon as they are no longer necessary to achieve the purpose of their collection. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. In the case of the storage of the data in log files, this is the case after seven days at the latest. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.
  • Google Maps: We have no influence on the data collected and data processing operations, nor are we aware of the full scope of data collection, the purposes of processing or the storage periods. We also have no information on the deletion of the collected data by Google.


  • Log files: The collection of data for the provision of the website and the storage of data in log files is mandatory for the operation of the website. Consequently, there is no possibility for the user to object.
  • Technical cookies are stored on the user’s computer and transmitted by the user to our site. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Already stored cookies can be deleted at any time, this can also be done automatically. If cookies are deactivated for our website, not all functions of the website can be fully used.
  • Google Maps: You can prevent the assignment to an existing profile at Google by logging out before activating the link. You have a right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

Our website uses so-called web fonts from Adobe Typekit for the uniform presentation of certain fonts. The provider is Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe). When you visit our pages, your browser loads the required fonts directly from Adobe in order to be able to display them correctly on your device. Your browser connects to the Adobe servers in the USA. This informs Adobe that our website has been accessed via your IP address. According to Adobe, no cookies are stored when the fonts are provided. Adobe has an EU-US Privacy Shield certification. The Privacy Shield is an agreement between the United States of America and the European Union to ensure compliance with European data protection standards. The use of Adobe Typekit Web Fonts is required to ensure a uniform typeface on our website. This constitutes a legitimate interest within the meaning of Article 6 paragraph 1 letter f GDPR.

For more information about Adobe Typekit Web Fonts, please visit: https:///

Adobe’s privacy policy can be found at:

3. Customers, service providers, suppliers, business partners (authorities, etc.)

Most of our customers, service providers, suppliers and business partners nominate one of their employees as contact person to SYMACON System + Service GmbH. We process the contact details of these contact persons as follows:

Personal data: 

  • Name
  • Company, company address
  • Function, activity
  • Phone number, fax number
  • E-mail address
  • order, if applicable

Purposes of the processing:

  • Agreements on commissioned services/deliveries

Legal basis:

  • Article 6 paragraph 1 letter b GDPR, if applicable Article 6 paragraph 1 letter f GDPR

Origin of the data:

  • Notification by the contact person himself
  • Notification by another body of the customer, service provider, supplier or business partner.

Recipients of the data:

  • Management and internal departments, if necessary, a transfer to the sister companies.

Retention period:

  • After order fulfillment, the data are archived.
  • The data in the archive will be deleted after 10 years.

There is no obligation to transmit this data. The processing is also not absolutely necessary for the service/delivery. However, the effort for agreements would be disproportionately high without defined contact persons. In addition, the risk of misunderstandings would be very high. Therefore, there is a legitimate interest in this processing.

4. Applicants

Applicants can send us their application in paper form or by e-mail, and if you apply to us, we process the following data from you:

Personal data:

  • Data that you send with the application

Purposes of the processing:

  • Decision on the recruitment

Legal basis:

  • Article 88 GDPR pursuant to section 26 BDSG
  • Article 6 paragraph 1 letter a GDPR (consent to longer storage of documents)

Recipients of the data:

  • Management and internal departments; if necessary, data is passed on to sister companies.

Retention period: 

  • if you are hired: 10 years after the end of your employment with us
  • in the event of rejection: 6 months after rejection (unless you agree to a longer retention period).

The processing of the data is necessary for the examination of a recruitment. The conclusion of an employment contract is not possible without the provision of this data.

5. children

Persons under the age of 18 should not provide personal data to us without the consent of their parents or legal guardians. We do not request, collect or disclose personal information about children and adolescents to third parties.

6. Your rights

You have the following rights regarding this processing of your personal data:

  • Information about the data stored about you (Article 15 GDPR)
  • Correction of incorrect data (Article 16 GDPR)
  • Deletion if legally permitted (Article 17 GDPR)
  • Restriction of processing (Article 18 GDPR)
  • Receiving your data in a structured, common and machine-readable format (Article 20 GDPR)
  • Objection to the processing (Article 21 GDPR) by e-mail to:
  • Complaint to a supervisory authority (Article 77 GDPR)

Some processing is based on your consent (for example, to process a request). In these cases, you have the right to withdraw your consent at any time with effect for the future.